Financial services
Previous professional experienceDigital banking, retail services and regulated change
Five years delivering customer-facing banking, money-management and PSD2-related change for services used by more than one million customers—across mobile, app and retail-service journeys.
Nature of the contribution
- Product ownership across banking, account and money-management capabilities
- Customer-led research, design and delivery of regulated digital experiences
- Retail customer-app journeys, service tracking and operational change
- Marketing-consent, customer-engagement and vendor-technology implementation
- Cross-functional stakeholder and implementation-partner coordination
Disclosure note: Scale and duration are stated at a level previously made public. Detailed programme information remains subject to employer and client confidentiality.